VIAD

Columbia Icefield, General Manager

CA-AB-Jasper
4 weeks ago
Job ID # (iCIMS)
2017-9211
# of Openings
1
Job Posting Categories
Operations

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

Responsibilities

GENERAL RESPONSIBILITY:

  • Assure that key leaders and stakeholders are provided with accurate and timely information to facilitate effective decision making across the enterprise both operationally and strategically
  • Participate in both tactical and strategic operational discussions with Pursuit Senior leadership team, financial team, and operational leaders in the field and Senior Executives
  • Living and working in a truly authentic environmentally sensitive area, define and develop strategies that support our Corporate Social Responsibility (CSR) and sustainability objectives
  • Champion and lead our values of Safety First, Bring your Best, Anticipate and Honour Place
  • Establish strong partners with the VP OPS, President, senior leadership team, hotel and attraction leaders and Pursuit shared services; based on deep understanding, acumen and knowledge of the company’s business, strategy, plans and performance
  • Anticipate key issues and informational needs and be prepared to discuss ongoing performance and key projects that will enhance the performance of the attractions and drive shareholder value
  • Become deeply ingrained in the operations of the attractions product on a global basis and be internally dedicated to drive employee satisfaction, guest satisfaction and financial performance
  • Perform rigorous employee and guest satisfaction analyses, operating, risk and profitability assessments
  • Assist other members of senior management across the geographies evaluating opportunities and best practices for revenue, pricing growth and strategic value creation
  • Assess the current organization to maximize performance improvement
  • Provide leadership and coaching that fosters an environment of problem solving, service, teamwork, accuracy and speed, improved business practices and attract and retain superior talent on our team
  • Together with our business and finance leaders support the development and execution of a systematic reporting and long-term planning process that compliments the existing requirements of Pursuit
  • Support an integrated framework that uses metrics that measure, assess and benchmark performance, guest satisfaction, demographic trends, and analyze operating trends against clearly defined financial targets used in the budgeting and planning process
  • Establish proactive internal monitoring systems that create accountability, identify risks and opportunities and develop contingency plans with the team that heightens their ability to both anticipate and react within a seasonal business cycle
  • Collect, communicate and lead the efforts to know and understand our community partners, guest and employee trends
  • Provide support to all company’s research and guest satisfaction programs

Qualifications

SELECTION CRITERIA:

  • 10+ years of experience in lodging, attractions, recreation and thrives in a fast paced, high energy work environment
  • Experience with best in class operating systems, training, staff development and the operational management of large and complex operations
  • Experience building relationships and working on teams across all levels of an organization, particularly with operating teams, line supervisors, seasonal staff from a broad range of cultural and ethnic backgrounds
  • Able to create “followership” through modelling our core values and best practices
  • Capable of inspiring teams to drive speed, accuracy and performance within the organization
  • Strong experience across a broad range of hospitality/attractions including food and beverage, rooms division and resort style operations
  • Experience in the use of information technology as it applies to operations, guest satisfaction and revenue maximization
  • Strong Business Partner - A leader who is a critical thinker, capable of being a strong resource to a highly engaged Banff Jasper Collection and regional operational leaders. The GM will be a highly value-added partner and work effectively within the organization, helping facilitate better decision making and drive business performance by:
    • Demonstrating deep intellectual curiosity in understanding and learning about the business beyond “just the numbers”;
    • Having a hands-on and engaging style with superior operating and execution skills that bring rigor and discipline to processes; drilling down into details; solving problems and leading changes;
    • Bringing emotional intelligence and leadership strength to drive employee and guest satisfaction;
    • Having the ability to process information quickly and make decisions with fact-based logic and sound reasoning;
    • Maintaining composure under pressure and being resilient, adaptable and flexible while demonstrating strong partnership skills that are collaborative, team-oriented, selfless and respectful
  • Technical Skills - A smart and capable leader who will ensure we deliver a quality experience. With high integrity, using strong controls and reporting; put into place the operational systems to deliver a best-in-class experience.
    • Together with the VP OPS and the Finance leaders develop a set of metrics, dashboards and reporting mechanisms that provide analytical insight and strategic decision-making support to the senior leadership team
    • Generally demonstrating strong quantitative skills that bring actionable insights based on data, analytics and an understanding of the business and ability to think on a broader strategic level
    • Ensuring that systems and reporting procedures provide management and external constituencies with timely and accurate employee and guest satisfaction results
    • Ensuring the continuous improvement of the delivery of the attractions experience, and bringing best practices to the organization
    • Having a global and social responsibility mindset honouring and celebrating place with our guest and employees
    • Staying abreast of new innovations, product developments, and innovative points of view on guest and employee experiences, social responsibility and service delivery
  • Organizational Leadership - An engaging leader who cares about people, community as well as numbers;
    • Focusing on building great talent internally within the organization and developing a strong talented team
    • Creating a clear vision and sense of direction, setting high standards, creating accountability and an environment that encourages creativity and innovation
    • Encourage sharing of ideas, resources, and has a strong sense of engagement and purpose
    • Assessing existing resources, roles and responsibilities, and attract, connect and retaining talent by providing challenging, supportive stretch assignments
    • Develop coach and mentor our team
    • Engaged and collaborative, with an open style that proactively builds relationships, listens, communicates and creates a collegial environment
    • A performance-driven leader, who leads by example and inspires confidence, knows how to lead and empower others, nurtures talent and can help build out the team for future growth
    • Motivation, drive, entrepreneurial zeal and passion to grow with the company as it grows beyond its current size, product offerings, customer base and geographies
    • Resourceful, adaptable, resilient, and having a strong sense of self-awareness
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

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