We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.
We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.
Make the Banff Gondola experience as inspiring, fun, informative and genuine and as possible for all Front Office employees and guests
Support, coach and ensure that each member of the front office team (Ticket Agents and Explore Rockies travel planners), provides upbeat and professional guest service that goes above and beyond our guests’ expectations
Train new staff members and provide ongoing feedback
Coordinate management of the Front Office to ensure a smooth operation, problem solve on the spot when required, report technical issues in a timely manner
Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
Help create a positive and encouraging team environment and motivate team to achieve sales goals
Act as the supervisor on duty - take charge of all guest services and cash handling security for the Banff Gondola
Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employee appearance, customer service, safety and environmental standards
Assist with meeting the financial expectations of the department by ensuring labor costs are kept within plan
Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
Perform the duties of a Ticket Agent and Explore Rockies Expert as required
Actively participate in committees
March 25, 2018 – permanent position
May 6 to October 15, 2018