VIAD

Glacier Skywalk, Driver Guide $17.50/hr

Job Locations CA-AB-Jasper
Job Post Information* : Posted Date 2 months ago(12/21/2017 2:17 PM)
Job ID # (iCIMS)
2017-10319
# of Openings
5
Job Posting Categories
Recreation/Guest Services

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

Responsibilities

  • Contribute to making the Glacier Adventure and Glacier Skywalk experiences as memorable, entertaining and informative as possible for guests visiting from around the globe
  • Safely operating various types of coach buses and unique Ice Explorer vehicles while delivering high quality interpretive tour content in a professional and interactive manner, meeting the service goals and expectations of Pursuit
  • Providing guests information on the local area
  • Coordinating guests and tour groups on/off coaches
  • Guest surveying
  • Mechanical pre-trip/post-trip and reporting of assigned coach
  • Responsible for the safe and proper operation/care and upkeep of your coach throughout the operating day including
    • Daily servicing/cleaning of the interior/exterior of assigned coach and assisting as required for exterior cleaning
    • Ensuring all windows are kept clear and clean throughout the operating day
    • Avoiding both physical and mechanical damage to the equipment
    • Ensuring passengers are not in areas where vehicles are moving and properly seated during the tour
  • Responsible for safely loading and unloading passengers on your coach
  • At the coach entrance at all times when passengers are loading/unloading
  • Rotation schedule of bus washing, interior and exterior
  • Rotating cleaning schedule of the transfer bay area’s, including washroom area and garbage clean up;
  • Supporting Glacier Skywalk and loading staff with additional interpretive information, managing tour groups, tour departures and arrivals, loading and unloading of coaches
  • Communicate with co-workers and management, forward observations and comments in a timely fashion
  • Uphold the high standard of environmental stewardship expected for all employee

Qualifications

The ideal candidate will possess the following knowledge, skills and abilities: 

  • Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
  • Class 2 License with (air brake) Q endorsement, required
  • Dedication to operating in a safe, reliable and courteous manner during the Class 2 licensing process and at all times while working as a driver, driving responsibly above all else
  • Guest service-oriented mindset and a passion for delivering memorable experiences
  • Ability to think on the fly and outside the box to solve problems with a positive attitude
  • Second language, an asset
  • Fluent and articulate in English, able to communicate and comprehend over two-way radio
  • Capable of manual duties (bend, stoop, squat and stretch)
  • Enjoy working outdoors, even in challenging mountain weather conditions
  • Ability to think outside the box with a positive attitude, and problem solving skills
  • A fantastic sense of humor as well as a friendly, mature, energetic personality
  • Commitment to become an interpretive expert and ambassador through the completion of a week-long interpretive training program (provided upon starting employment)
  • Mature, energetic, dependable and self-motivated
  • Enjoy working with a team in a busy, fast-paced environment
  • Enjoy working outdoors, even in challenging mountain weather conditions
  • Comfortable working on your feet for extended periods of in an outdoor environment
  • Prepared for all season weather (snow, rain, wind, hail)
  • Meet the organization's grooming and appearance standards
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
  • Standard First-Aid or higher an asset

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

Work Environment

  • Contract dates;
    • April 3rd to October 21st, 2018
    • May 1st to October 8th, 2018
  • Typically 5 days on/2 days off
  • 6 days on/1 day off during peak periods
  • Days off may change with each schedule and depend on business level
  • Long weekends may incur schedule changes
  • Expect 35 – 44 hours per week depending on business levels
  • Polo shirts, North Face pants and indoor jacket will be issued on arrival
  • Outdoor uniform is provided when working outdoors
  • Eligible for a retention and performance bonus

EEO Information

Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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