VIAD

Glacier Skywalk, Lead Guide $16/hr

Job Locations CA-AB-Jasper
Job Post Information* : Posted Date 2 months ago(12/16/2017 10:00 AM)
Job ID # (iCIMS)
2017-10293
# of Openings
1
Job Posting Categories
Recreation/Guest Services

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.

 

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

 

  • Our Vision is to be the world’s leading provider of experiential adventure travel
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences

 

Responsibilities

  • Support, coach, encourage and ensure that each member of the Skywalk team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations
  • Maintain high housekeeping standards across the entire attraction
  • Take on daily role as a full time guide; taking the lead with the interpretive team
  • Ensure the smooth daily operation of the Glacier Skywalk Experience
  • Ensure a memorable and positive experience for our guests and staff through delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices
  • Act as the team leader for the Glacier Skywalk Guides and Glacier Skywalk Guest Service Agents
  • Ensure delivery on key performance areas, and relaying feedback and solutions to the Leadership team at the Columbia Icefield
  • Deliver an exceptional interpretive experience to a wide variety of guests from around the world
  • Focus on operational excellence, team development, service standards and consistencies
  • Assist Glacier Skywalk Manager and Supervisor with tasks in a timely and detailed manner

Qualifications

The ideal candidate will possess the following knowledge, skills and abilities:

  • Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
  • Must get excited at the idea of living and working in a remote (yet very social) environment
  • Strong administrative skills and a Class 5 driver’s license (clean abstract) are required for this role
  • Previous leadership, interpretive guiding and cash handling experience preferred
  • Guest service-oriented mindset and a passion for coaching and developing employee skills
  • Ability to think on the fly and outside the box to solve problems with a positive attitude
  • Seeking someone mature, energetic, dependable and self-driven to work with the Skywalk team
  • Ability to thrive and lead independently in a fast-paced, chaotic, high-pressure environment
  • Must meet and set a strong example for Pursuit grooming standards
  • Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail)
  • Commitment to become an interpretive expert and ambassador through the completion of a week-long interpretive training program (provided upon starting employment)
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
  • Standard First-Aid or higher an asset

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

Work Environment

  • Contract dates; April 3rd to October 21st, 2018
  • Typically 5 days on/2 days off
  • 6 days on/1 day off during peak periods
  • Days off may change with each schedule and depend on business level
  • Long weekends may incur schedule changes
  • Expect 35 – 44 hours per week depending on business levels
  • Polo shirts, North Face pants and indoor jacket will be issued on arrival
  • Outdoor uniform is provided when working outdoors
  • Eligible for a retention and performance bonus

EEO Information

Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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