Columbia Icefield, Driver Supervisor

1 month ago(12/16/2017 10:00 AM)
Job ID # (iCIMS)
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We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 


  • Contribute to making the Glacier Adventure experience as safe, entertaining and informative as possible for both the department staff and guests visiting from around the globe

  • Ensuring all operators are safely operating various types of coach buses and unique Ice Explorer vehicles while delivering high quality interpretive tour content in a professional and interactive manner, meeting the service goals and expectations of Pursuit 

  • Routine in-the-field supervision and coaching of all department staff, which would involve:
    • Proper operation of the coaches/Ice Explorers, including pre/post trip inspections and accurate completion of all documentation pertaining to the driver guide role
    • Professional conduct towards both guests and coworkers while in the field, including locations such as the turnaround point, transfer bays and Icefield Center loading gates
    • “Own the Zone” ensuring all areas of the Driver Guide operations meet expectations from; cleanliness standards, employee appearance, customer service, safety and environmental standards
  • Handling the payroll submission of the department under the supervision of the manager
  • Assist with meeting the financial expectations of the department and the Icefield operations
  • Assisting the manager in the day to day cooperative efforts between all other departments involved with the Glacier Adventure, and acting as the department lead in the manager’s absence
  • Receiving feedback from driver guides and staff from other departments that are involved with the Glacier Adventure, incident/accident reports, referring any outstanding items to the manager or Director of Guest Experience
  • Conducting minor staff performance adjustments as required
  • Performing routine administrative duties, including inventory management, short/long term staff scheduling, incident reporting and attending daily leadership meetings in the manager’s absence



The ideal candidate will possess the following knowledge, skills, and abilities:

  • Class 2 driver’s license with Q endorsement required and at least 2 seasons + in a professional driving role
  • Previous leadership experience
  • At least 2 Seasons of Supervisory experience
  • General understanding of all Columbia Icefield operational policies and procedures relating to the Glacier Adventure Department,
  • Ability to think outside the box with a positive attitude, and fast paced problem solving skills
  • A fantastic sense of humor as well as a friendly, mature, energetic personality for staff to look up to
  • Able to set a performance standard of excellence while operating in the field
  • Able to effectively deliver difficult news to staff if necessary
  • Comfortable and confident in providing constructive feedback and offering solutions
  • Proven team player able to build and support an effectively operating team and working cohesively with other departments
  • Effective communication skills and conflict management
  • Enjoy working with a team in a busy, fast-paced environment
  • Must enjoy working outdoors, even in challenging mountain weather conditions
  • Comfortable working on your feet for extended periods of in an outdoor environment. Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
  • Must meet the grooming and appearance standards
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
  • Standard First-Aid or higher an asset

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

Work Environment

  • Contract dates March 5th to October 22nd, 2018
  • Typically 5 days on/2 days off
  • 6 days on/1 day off during peak periods
  • Split shifts as per schedule
  • Days off may change with each schedule and depend on business level
  • Long weekends may incur schedule changes
  • Expect 35 – 44 hours per week depending on business levels
  • Polo shirts, North Face pants and indoor jacket will be issued on arrival
  • Outdoor uniform is provided when working outdoors
  • Eligible for a retention and performance bonus

EEO Information

Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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