VIAD

Columbia Icefield, Dispatch $17/hr

CA-AB-Jasper
1 month ago(12/16/2017 10:00 AM)
Job ID # (iCIMS)
2017-10224
# of Openings
2
Job Posting Categories
Recreation/Guest Services

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

Responsibilities

  • As a part of the Guest Service department, dispatchers are the tour orchestrators of the Columbia Icefield attraction
  • Dispatchers are responsible for ensuring customers’ needs are met through proper and efficient utilization of equipment and drivers
  • Adapt and respond to changes, cancellations and unforeseen circumstances, all while, monitoring personnel and equipment locations 
  • Daily dispatching of tours, reacting to unforeseen changes and management of sales inventory
  • Creating future Columbia Icefield dispatch, troubleshooting and resolving scheduling issues
  • Communication and tour orchestration with onsite Group Sales Agents
  • Maintaining vehicle tracking reports and communicating issues to management
  • Adjust daily dispatch to ensure efficiency and balance across drivers and equipment
  • Using radio transmission to communicate with all Columbia Icefield business areas
  • Forecasting of equipment and group business, flagging issues with management

Qualifications

The ideal candidate will possess the following knowledge, skills and abilities: 

  • Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
  • Excited by the idea of living and working in a remote (yet very social) environment
  • Fluent and articulate in English, able to communicate and comprehend over two-way radio required
  • Administrative skills including intermediate to advanced use of Microsoft Excel required
  • Experience using RTP POS Software, an asset
  • Proven strength in problem solving, attention to detail and ability to make decisions
  • React quickly and efficiently, with flexibility in mind
  • Able to handle high stress situations calmly and logically
  • Guest service-oriented mindset and an ability to work in a team environment
  • Must enjoy working outdoors, even in challenging mountain weather conditions
  • Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment
  • Pepared for all weather conditions (snow, rain, wind, hail)
  • Meet the grooming and appearance standards
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
  • Standard First-Aid or higher an asset

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

Work Environment

  • Contract dates April 6th to October 21st, 2018
  • Typically 5 days on/2 days off
  • 4 days on/3 days off during peak periods
  • Split shifts as per schedule
  • Days off may change with each schedule and depend on business level
  • Long weekends may incur schedule changes
  • Expect 35 – 44 hours per week depending on business levels
  • Polo shirts, North Face pants and indoor jacket will be issued on arrival
  • Outdoor uniform is provided when working outdoors
  • Eligible for a retention and performance bonus

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