VIAD

Columbia Icefield, Glacier Experience Manager

CA-AB-Jasper
2 weeks ago
Job ID # (iCIMS)
2017-10145
# of Openings
1
Job Posting Categories
Recreation/Guest Services

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

/   Our Vision is to be the world’s leading provider of experiential adventure travel.

/   Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

Responsibilities

Reporting directly to the Director of Guest Experience this is a 10 month termed position (January – October). The position is based at the Columbia Icefield April through October and either Banff or Jasper January to April. Compensation is a competitive salary and performance bonus.

GENERAL RESPONSIBILITY:

  • Oversee the daily operations of the Glacier Adventure Experience (Ice Explorer, Ice Shuttle, and Glacier Hosts of approx. 50 employees)
  • Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, daily operations, safety and employee engagement standards and practices
  • Leadership and performance management for the Driver Guides and Glacier Hosts, ensuring delivery on key performance indicators
  • Active member of the Columbia Icefield Management team, supporting peers & continually working at building a cohesive team which works together to achieve results
  • Ensure that all service expectations, standards and qualities are being met and exceeded on a continual basis, providing employee coaching and direction as required
  • Helps team understand their role in achieving our business strategy that motivates staff to excel
  • Coordinate and oversee the needed training and professional development of all Drivers to ensure they are confident and fully trained on all required pieces of equipment in varying seasonal weather and road conditions
  • Conduct employee reviews; actively seek opportunities to recognize staff on “doing it right” and assist in the creation and adoption of employee recognition program or events
  • Monitor service metrics daily/weekly during the season, reacting and responding accordingly to address any issues
  • Provide direct support to Drivers Guides throughout the daily operations relating to pre-trip and post-trip inspections and procedures, safety, switching-out equipment as needed, guest service and delivery of tours to expectations
  • Oversee employee scheduling, training and employee performance management
  • Assist in developing annual business plans for the Glacier operations with a focus on succession planning for supervisory positions and lead hands
  • Meet the financial expectations set for your specific line of business
  • Managing costs on a day to day basis to expected business levels, tracking and reporting on labour/expenses incurred
  • Ensure payroll is completed daily and submitted on time for all pay periods
  • Ensure that buses and guest areas are organized, tidy and prepared to meet and exceed guest expectations
  • Ensure all equipment is managed accordingly and safeguard measures in effect from damage or loss
  • Act accordingly to all emergency and safety protocols taking on a leadership role as required for any instances that arise
  • Perform Ice Explorer Driver, Glacier Adventure Shuttle Driver and Transit Shuttle Driver duties and fill in for tours as required

 

Qualifications

  • Post-secondary education or equivalent in work experience
  • 2 years management/supervisory experience with proven ability to manage a large team
  • Strong organizational, communication, problem solving and decision making skills
  • Flexible (ability to work varying hours/days as business needs dictate)
  • Two or more seasons as an Ice Explorer Driver or Motor coach driver an asset
  • Class 2 License with Q endorsement and satisfactory Driver’s Abstract (required)
  • Excellent interpersonal and guest relation skills
  • Able to identify and act upon safety concerns
  • A proven record as a team leader/motivator
  • Works well under pressure, possesses strong attention to detail and time management skills
  • Conflict management experience
  • 2nd Language (especially French, Spanish, German or Mandarin) an asset
  • Management experience in payroll, scheduling, recognition, performance management & employee training
  • Computer proficient – Microsoft office suite
  • Ability to thrive and lead in a fast-paced, sometimes high pressure environment
  • Enjoy working in a remote location (camp setting) and have an outdoor enthusiast nature
  • Meet the organization grooming and appearance standards
  • Standard First-Aid or higher an asset

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

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