VIAD

Explore Rockies, Retail Supervisor

CA-AB-Banff
1 week ago
Job ID # (iCIMS)
2017-10075
# of Openings
1
Job Posting Categories
Retail/Gift Shop

Overview

We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

  • Our Vision is to be the world’s leading provider of experiential adventure travel.
  • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

Responsibilities

  • Oversee the sales of souvenirs, clothing, and activity bookings
  • Uphold our high standards of service, merchandising, and display
  • Supervision of staff, coordination of staff schedules, delegate duties as required
  • Ensure service is friendly, courteous, and professional
  • Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
  • Keep the sales floor and storage areas clean and organized
  • Communicate with co-workers and management, forward observations and comments in a timely fashion
  • Monitor security in the retail environment
  • Apply upselling and cross selling techniques to maximize the potential of staff incentives
  • Collect feedback forms from customers, answering the phone, facilitating efficient inventory management and movement
  • Uphold the high standard of environmental stewardship expected for all employees

Qualifications

The ideal candidate will possess the following knowledge, skills and abilities:

  • 3-5 years of leadership experience
  • Cash handling experience
  • Strong problem solving, customer service, attention to detail, leadership and critical thinking
    skills
  • Excellent communication skills, both written and verbal
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Thank you for your interest in working with us, however, we will only be contacting those selected for an interview.

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